Privacy Policy For Our Water Restoration Company
Who We Are
Hialeah Damage Restoration Bros, founded in 2015 by Edward Jones and Thad McCabe, provides restoration services for water, fire, and mold damage in Hialeah, Florida. Our services include property repairs, cleanup, and recovery support for homes and businesses.
This Privacy Policy explains how we collect, use, and protect information you share with us through our website, https://hialeahdamagerestoration.com/, or during our services in Hialeah, Florida. We aim to be clear about our practices to help you feel confident that your information is handled responsibly and kept secure while we work to restore your property.
Information We Collect
We collect information you provide, like your name, address, and contact details when you request services. We also gather job and property details, such as damage descriptions or project notes. Photos and documentation of the damage may be collected to assist with repairs or insurance claims.
Device and usage data, like your IP address or browser type, are collected when you visit our website. We use cookies or similar tools to improve your experience on our site. If you work with our service partners, such as insurers or subcontractors, we may receive information from them to coordinate your project effectively.
How We Use Information
We use your information to deliver restoration services, schedule appointments, provide estimates, and process billing. It helps us prepare insurance documentation, ensure safety, and maintain quality control. We also use it to offer customer support, improve our website, and prevent fraud.
Your information may be used to comply with legal requirements, such as tax or safety regulations. For example, we might use property photos to document repairs or share job details with subcontractors to complete work. Our goal is to use your information responsibly to provide high-quality service and keep your project on track while protecting your privacy.
Cookies and Similar Technologies
Cookies are small files that help our website work better. They track how you use our site, like which pages you visit, to improve its performance. We use basic types, such as session cookies for temporary tasks and persistent cookies to remember your preferences.
You can limit or clear cookies through your browser settings, but this might affect how some features work, like saving your preferences. To manage cookies, check your browser’s help section for instructions on adjusting settings. We use these tools to make your experience on https://hialeahdamagerestoration.com/ smoother and more user-friendly.
Sharing and Disclosure
We may share your information with service partners, like subcontractors or suppliers, to complete restoration work. With your permission, we share details with insurers for claims. Payment processors receive necessary data to handle billing. We may share information for compliance, safety, or legal needs, such as responding to a court order.
We do not sell your data to anyone. Our partners are required to protect your information and use it only for the services we provide. Hialeah Damage Restoration Bros ensures that any sharing is limited to what’s needed to get your project done or meet legal obligations.
Data Retention
We keep your information as long as needed for operational, safety, tax, or legal purposes. For example, job records may be retained for a few years to track warranties or comply with tax laws. Photos or insurance documents might be kept longer to meet regulations. Retention periods vary depending on the type of document and local rules in Hialeah, Florida.
Once information is no longer needed, we securely dispose of it to protect your privacy. Our retention practices are designed to balance business needs with your right to have data removed when it’s no longer necessary.
Your Choices and Rights
You can access or update your information by contacting us. You may request deletion of certain data, though some records must be kept for legal reasons. You can limit how we use your information, such as opting out of non-essential communications.
To manage cookies, adjust your browser settings. To exercise these rights, send a written request by postal mail to 7100 W 20th Ave Suite 7, Hialeah, FL 33016, United States. We’ll respond promptly to help you understand or manage your information. These options let you control your data while we provide our restoration services.
Security
We protect your information with restricted access, employee training, and reasonable technical and physical safeguards. For example, we store data securely and limit who can view it. Our website uses standard protections to keep your information safe during transmission.
However, no storage or transmission method is completely secure, so we cannot guarantee absolute protection. Hialeah Damage Restoration Bros takes practical steps to reduce risks and keep your data as safe as possible while we work on your restoration project.
Children’s Privacy
Our services and website, https://hialeahdamagerestoration.com/, are not intended for children under 13. We do not knowingly collect information from children. Accounts and service agreements are meant for adults or authorized representatives, such as property owners or guardians.
If we learn that a child’s information was collected, we will delete it promptly. Our focus is on providing restoration services to adults managing property damage in Hialeah, Florida, and we ensure our practices reflect this.
Data Transfers
Your information may be processed by vendors or partners in locations outside Hialeah, Florida, to support our services. For example, payment processors or software providers might handle data in other regions.
Hialeah Damage Restoration Bros uses reasonable measures, like secure contracts and data protection standards, to keep your information safe during these transfers. We ensure that any vendor we work with follows strict privacy practices to protect your data, no matter where it’s processed.
Changes to This Policy
Hialeah Damage Restoration Bros may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on this page at https://hialeahdamagerestoration.com/.
If you continue to use our website or services after changes are made, it means you accept the updated policy. We encourage you to check this page periodically to stay informed about how we protect your information while providing restoration services in Hialeah, Florida.
Contact Us
For questions about this Privacy Policy or to make a privacy-related request, please send a written letter to:
Hialeah Damage Restoration Bros
7100 W 20th Ave Suite 7
Hialeah, FL 33016
United States
We’ll respond as quickly as possible to address your concerns or questions about how we handle your information.